By Technology Inc. and the team behind The MenuZ (“we”, “our”, “us”, “The Menuz”, “TheMenuZ”, or “By Technology Inc.”) is committed to protecting the privacy of all users of our website www.TheMenuZ.com or www.themenuz.ca , web application, or mobile applications (together, the “Sites”). Please read the following privacy policy that explains how we use and protect your information. We’ll be the “data controller” of the information you provide to us.

This policy describes

  • How we collect, use, disclose, and protect the personal information of our customers and website users (” you”).
  • Describes the types of information we may collect from you or that you may provide when you visit the website The MenuZ (our “Website”).
  • Our practices for collecting, using, maintaining, protecting, and disclosing that information.

We will only use your personal information in accordance with this policy unless otherwise required by applicable law. We take steps to ensure that the personal information that we collect about you is adequate, relevant, not excessive, and used for limited purposes.

Privacy laws in Canada generally define “personal information” as any information about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate a single person. 

This policy applies to information we collect, use, or disclose about you:

  • On this Website.
  • In email, text, and other electronic messages between you and this Website.
  • Through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website.
  • When you interact with our advertising and applications on third part websites and services if those applications or advertising include links to this policy.

The Website may include links to third part websites, plug-ins, services, social networks, or applications. Clicking on those links or enabling those connections may allow the third-party to collect or share data about you. If you follow a link to a third part website or engage a third part plugin, please note that these third parties have their own privacy policies and we do not accept any responsibility or liability for these policies. We do not control these third part websites, and we encourage you to read the privacy policy of every website you visit.

This policy DOES NOT apply to information that

  • We collect offline or through any other means, including on any other Company or third part website (including our affiliates and subsidiaries).
  • You provide to or is collected by any third-party (including our affiliates and subsidiaries), through any application or content (including advertising) that may link to or be accessible from or on the Website.

Please read this policy carefully to understand our policies and practices for collecting, processing, and storing your information. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you indicate that you understand, accept, and consent to the practices described in this policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes indicates that you accept and consent to those changes, so please check the policy periodically for updates. 

Contact Details

If you have any queries or requests concerning this privacy policy or how we handle your data more generally, please get in touch with us using the following details: support@themenuz.com

How We Collect Your Information

We might collect your personal information when you interact with us or use our services, such as when you use our Sites to view a menu or place an order. We also look at how visitors use our Sites, to help us improve our services and optimise customer experience.

We collect information

  • when you create an account with us or you change your account settings;
  • when you place an order with us and during the order process (including for payment);
  • when you contact us directly via email, phone, post, message or via our chat function; and
  • when you browse and use our Sites (before and after you create an account with us).
  • User contributions. You may also provide information for us to publish or display on public Website areas or transmit to other Website users or third parties.
  • Automated technologies or interactions, as you navigate through our Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies [, web beacons,] [and other tracking technologies].
  • Third parties or publicly available sources, for example, our business partners

We also collect information from third-party sites, such as advertising platforms and our fraud detection provider.

As you navigate through and interact with our Website, we may use cookies or other automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

•          Details of your visits to our Website, including [traffic data,] [location data,] [logs,] and other communication data and the resources that you access and use on the Website.

•          Information about your computer and internet connection, including your IP address, operating system, and browser type.

We may also use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). To learn more or to opt-out of tailored advertising please visit Digital Advertising Alliance of Canada Opt-Out Tool [or any other tool] for information on how you can opt out of behavioral tracking on this Website and how we respond to web browser signals and other mechanisms that enable consumers to exercise choice about behavioral tracking.

Information We Collect from You

As part of our commitment to the privacy of our customers and visitors to our Sites more generally, we want to be clear about the sorts of information we will collect from you.

When you visit the Sites or make an order through the Sites, you might be asked to provide information about yourself including your name, contact details, order details and payment information such as credit or debit card information.

We also collect information about your usage of the Sites and information about you from any messages you post to the Sites or when you contact us or provide us with feedback, including via e-mail, letter, phone, or chat function. If you contact us by phone, we record the call for training and service improvement purposes, and make notes in relation to your call.

We collect technical information from your mobile device or computer, such as its operating system, the device and connection type and the IP address from which you are accessing our Sites.

We also collect technical information about your use of our services through a mobile device, for example, performance data such as mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes and/or use of mobile vouchers. Unless you have elected to remain anonymous through your device and/or platform settings, this information may be collected and used by us automatically if you use the service through your mobile device(s) via any The Menuz mobile application, through your mobile’s browser or otherwise.

We process health information about you only where you volunteer and consent to this, for example if you specify any food allergies.

Use of Your Information

We will only process the data we collect about you if there is a reason for doing so, and if that reason is permitted under data protection law. We will have a lawful basis for processing your information: if we need to process your information in order to provide you with the service you have requested or to enter into a contract; we have your consent; we have a justifiable reason for processing your data; or we are under a legal obligation to do so.

Where we need to, in order to provide you with the service you have requested or to enter into a contract, we use your information:

  • To enable us to provide you with access to the relevant parts of the Sites;
  • To supply the services, you have requested;
  • To carry out our obligations and enforce our rights arising from any contracts with you, including for billing and collection or to comply with legal requirements;
  • To provide you with notices about your account/subscription, including expiration and renewal notices;
  • To notify you about changes to our Website or any products or services we offer or provide though it;
  • To improve our Website, products or services, marketing, or customer relationships and experiences;
  • To allow you to participate in interactive features, social media, or similar features on our Website; 
  • To contact you where necessary concerning our services, such as to resolve issues you may have with your order;
  • In any other way we may describe when you provide the information; and
  • For any other purpose with your consent.

We also process your data where we have a justifiable reason for doing so— for example personalisation of our service, including processing data to make it easier and faster for you to place orders. We have listed these reasons below:

  • to improve the effectiveness and quality of service that our customers can expect from us in the future;
  • to tailor content that we or our third part restaurant partners display to you, for example so that we can show you dishes which are most relevant to you, based on characteristics determined by us;
  • to enable our customer support team to help you with any enquiries or complaints in the most efficient way possible and to provide a positive customer experience;
  • to contact you for your views and feedback on our services and to notify you if there are any important changes or developments to the Sites or our services, including letting you know that our services are operating in a new area or restaurant, where you have asked us to do so;
  • to send you information by E-mail about our products, services and promotions (if you have opted for these services until such time that you unsubscribe or opt out)
  • to analyse your activity on the Sites so that we can administer, support, improve and develop our business and for statistical and analytical purposes and to help us to prevent fraud;
  • to enforce our contractual terms with you and any other agreement, and for the exercise or defence of legal claims and to protect the rights of The MenuZ, restaurant partners, or others (including to prevent fraud); 
  • if you submit comments and feedback regarding the Sites and the services, we may use such comments and feedback on the Sites and in any marketing or advertising materials. We will only identify you for this purpose by your first name and the city in which you live; and 
  • where you have chosen to receive push notifications from us through our mobile application, we may send you push notifications relating to the services that you have requested from us and information about our services and offers. You can choose to stop receiving push notifications from us at any time by changing your preferences on your mobile device or by getting in touch (see Contact Details).

Where we are under a legal obligation to do so we may use your information to:

  • create a record of your order(s);
  • comply with any legal obligation or regulatory requirement to which we are subject.

The information we collect automatically is statistical data and does include personal information and we may maintain it or associate it with personal information we collect in other ways, that you provide to us, or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Website according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
  • Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings that are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices About How We Use and Disclose Your Information.
  • Web Beacons. Pages of our Website may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or [opened an email] and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Refusing Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Site may become inaccessible or not function properly. For more information about the cookies we use, please see above. 

Direct Marketing

Where you have given your consent or where we are permitted to do so by law we will use your information to let you know about our products and services that may be of interest to you and we may contact you to do so by email. You can control your email marketing preferences at the bottom of each marketing email that you receive by unsubscribing or opting out.

Retention of Your Information

We will not retain your information for any longer than we think is necessary to fulfill the purposes we collected it for.

Information that we collect will be retained for as long as needed to fulfill the purposes outlined in the ‘Use of your information’ section above, in line with our legitimate interest or for a period specifically required by applicable regulations or laws, such as retaining the information for regulatory reporting purposes. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.

When determining the relevant retention periods, we will consider factors including:

  • our contractual obligations and rights in relation to the information involved;
  • legal obligation(s) under applicable law to retain data for a certain period of time;
  • statute of limitations under applicable law(s);
  • (potential) disputes; and
  • guidelines issued by relevant data protection authorities.

Otherwise, we securely erase your information where we no longer require your information for the purposes collected.

Disclosure of Your Information

The information we collect about you will be transferred to and stored on our servers located within Canada We are very careful and transparent about who else your information is shared with.

Sharing your information with third parties:

We share your information with third-party service providers. The types of third part service providers whom we share your information with includes:

  • Payment providers (including online payment providers and fraud detection providers): for the purposes of providing services to us, for example when they process information such as credit card payments for us, provide support services to you or carry out fraud checks for us;
  • IT service providers (including cloud providers): for the purposes of data storage and analysis;
  • Restaurant partners: that you have placed your order with so that they can fulfill your order, be made aware of any food allergies you have volunteered to tell them about, resolve issues, or improve their services;
  • Marketing and advertising partners: so that they can ensure that you see advertising which is more relevant to you and send you email and postal marketing on our behalf.

The MenuZ will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy when it is transferred to third parties.

If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.

We may also share your information:

  • if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation or regulatory requirement. This includes exchanging information with other companies and other organisations for the purposes of fraud protection and prevention;
  • in order to enforce our contractual terms with you under website terms of use, billing, collection and any other agreement;
  • to protect the rights of The MenuZ, restaurant partners, directors, officers or others, including to prevent fraud; and
  • with such third parties as we reasonably consider necessary in order to prevent crime, e.g. the police.

Transferring your personal information

We may transfer personal information that we collect or that you provide as described in this policy to contractors, service providers, and other third parties we use to support our business (such as analytics and search engine providers that assist us with Website improvement and optimization) and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy.

We may process, store, and transfer your personal information in and to a foreign country, with different privacy laws that may or may not be as comprehensive as Canadian law. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal information through the laws of the foreign country. Whenever we engage a service provider, we require that its privacy and security standards adhere to this policy and applicable Canadian privacy legislation.

Please contact us using the contact details above if you want further information on the countries to which personal data may be transferred and the specific mechanism used by us when transferring your personal data out of Canada.

By submitting your personal information or engaging with the Website, you consent to this transfer, storage, or processing.

Data Security

The security of your personal information is very important to us. We adopt robust technologies and policies to ensure the personal information we hold about you is suitably protected. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. We store all information you provide to us behind firewalls on our secure servers. Any payment transactions and OTHER INFORMATION will be encrypted using SSL technology

We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage.

The safety and security of your information also depends on you. Where you have chosen a password that allows you to access certain parts of the Sites, you are responsible for keeping this password confidential. We advise you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards, which any Website visitor can view.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your Rights

Under data protection law, you may have a number of rights concerning the data we hold about you. If you wish to exercise any of these rights, please contact us using the contact details set out above. For additional information on your rights please contact your data protection authority and see below.

The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this policy.

The right of access. You have the right to obtain access to your information (if we’re processing it). This will enable you, for example, to check that we’re using your information in accordance with data protection law. If you wish to access the information we hold about you in this way, please get in touch (see Contact Details).

The right to rectification. You are entitled to have your information corrected if it is inaccurate or incomplete. You can request that we rectify any errors in information that we hold by contacting us (see Contact Details).

The right to erasure. This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of certain of the information that we hold about you by contacting us (see Contact Details).

The right to restrict processing. You have rights to ‘block’ or ‘suppress’ further use of your information. When processing is restricted, we can still store your information, but will not use it further.

The right to data portability. You have the right to obtain your personal information in an accessible and transferable format so that you can re-use it for your own purposes across different service providers. This is not a general right however and there are exceptions. To learn more please get in touch (see Contact Details).

The right to lodge a complaint. You have the right to lodge a complaint about the way we handle or process your information with the national data protection authority.

The right to withdraw consent. If you have given your consent to anything we do with your information (i.e. we rely on consent as a legal basis for processing your information), you may have the right to withdraw that consent at any time. You can do this by contacting us (see Contact Details). Withdrawing consent will not however make unlawful our use of your information while consent had been apparent. Please note that if you withdraw your consent we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision. 

The right to object to processing. You have the right to object to certain types of processing, including processing for direct marketing and profiling. You can object by changing your marketing preferences, disabling cookies as set out in section “Direct Marketing” above or by getting in touch (see Contact Details).

Accessing and correcting your personal information

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes. By law you have the right to request access to and to correct the personal information that we hold about you.

You can review and change your personal information by logging into the Website and visiting your account profile page.

If you want to review, verify, correct, or withdraw consent to the use of your personal information you may also send us an email at support@themenuz.com to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. 

We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

We will provide access to your personal information, subject to exceptions set out in applicable privacy legislation. Examples of such exceptions include:

  • Information protected by solicitor-client privilege.
  • Information that is part of a formal dispute resolution process.
  • Information that is about another individual that would reveal their personal information or confidential commercial information.
  • Information that is prohibitively expensive to provide.

If you are concerned about our response or would like to correct the information provided, you may contact our The MenuZ support team at support@themenuz.com

If you delete your materials or any user contributions from the Website, copies of your materials or user contributions may remain viewable in cached and archived pages or might have been copied or stored by other Website users. Proper access and use of information provided on the Website, including materials and user contributions, is governed by our terms of usehttps://www.themenuz.com/terms-condition/ or https://www.themenuz.ca/terms-condition/

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you by email to the primary email address specified in your account or through a notice on the Website home page.

We include the date the privacy policy was last revised at the top or bottom of the page. You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Contact information and challenging compliance

We welcome your questions, comments, and requests regarding this privacy policy and our privacy practices. Please contact us at: Support team, Support@TheMenuZ.com

We have procedures in place to receive and respond to complaints or inquiries about our handling of personal information, our compliance with this policy, and with applicable privacy laws. To discuss our compliance with this policy please contact our Support team using the contact information listed above.

This privacy policy was last updated: 04/27/2020

How The MenuZ Work

The MenuZ solution acts as your E-waiter and E-cashier, manages the orders and personalizes them, displays the orders to your cook, notifies the customer and the waiter when the order is ready to be served, and gives your customer the option to evaluate the service and add tip.
You will have the option to depend on The MenuZ Solution solely, or run The MenuZ alongside with your team.
The MenuZ does not require to be integrated to your POS. You also don’t need to invest in tablets on the tables.
In order to provide a world class, reliable, fast, and secure service The MenuZ end-to-end solution is hosted on Amazon Web Services platform (AWS) and is integrated with PayPal and Stripe as payment service providers.


1

Join The MenuZ

1- Start by clicking on “Add your Restaurant” and filling “Join the MenuZ” short form.
2- You will receive a verification email with the verification link.
3- Your username and password will then be sent for you to log in.
4- Log in using the provided username and password.
2

Load your Menu items

1- Start creating your digital menu, by defining the categories such as best selling dishes, Breakfast, Lunch, Dinner, Hot Drinks, and more…
2- Input your menu items, along with a short description, ingredients, sizes, options, calories, price, and more…
3- Add a photo and a short video per item, and let your customers see all the delicious items you are offering.
3

Print the QR codes

1- Start creating QR codes depending on how many tables you have.
2- Print QR codes which will also indicate the table number, place them on respective tables.
3- Print Table Zero QR code and place it at “take out” spot.
4- You can always reprint them as they are saved in your account.
4

Serve and Standout

1- Create user name and password for your crew of servers and cooks.
2- Assign any group of tables to the responsible server(s).
3- You are all done, Enjoy your smart move.
4- Feel free to contact our support team by clicking on “Get Help”.
1

Scan QR code

1- Greet and seat your Guests and ask them to scan their table’s QR code using their smart phones camera to start browsing your Menu.
2- The MenuZ mobile app. will automatically launch showing your menu with all the provided details.
2

Customize and place order

 Your customer will:
1- Select the items, customize them, see their photo, and short video.
2- Place the order, and choose to pay through The MenuZ app or at your Cashier.
3- Receive the receipt by email.
3

Bon Appetit

1- Your customer will receive notification when their order is ready.
2- The MenuZ will run one question survey, asking your customer “How did you see our service?” and provide you with the feedback.